Question 1

Is every piece really stitched by hand?

Accepted Answer

Yes. Each piece is stitched by hand, one stitch at a time, and every piece is individual.

Question 2

Are the pieces framed?

Accepted Answer

No. Pieces are sold unframed. Where a photograph shows a piece in a frame it is for display only and the frame is not included. We do not offer a framing service, so you are free to choose a frame yourself.

Question 3

What are the printed pattern markings?

Accepted Answer

The designs are stitched on printed pattern fabric, where the pattern is printed onto the cloth as a guide. Some of those printed markings may remain visible on the finished piece, around and between the stitches. We would rather you knew this before ordering than be surprised afterwards, and we are happy to send close-up photographs of any area.

Question 4

How do I pay?

Accepted Answer

Send your order through the website and we will email you to confirm the piece is reserved for you, with the delivery cost, the total and the account details. You then pay by GoTyme or Maya transfer, quoting your order reference. Nothing is charged on the website itself.

Question 5

Can I pay by PayPal or card?

Accepted Answer

Not at the moment. PayPal is being set up and will be added here once it is ready. For now, payment is by GoTyme or Maya bank transfer.

Question 6

Where do you deliver, and how much is it?

Accepted Answer

Pieces are sent within the Philippines by LBC or J&T, and overseas on request. Every parcel goes with a tracking number. The cost depends on where it is going, so it is quoted for your address and confirmed by email before you pay.

Question 7

Do you post overseas?

Accepted Answer

Yes. Pieces are sent worldwide on request. Because the cost varies a lot by country, it is quoted for your address and confirmed by email before you pay — send a message with your country if you would like a figure before ordering. Orders sent outside the Philippines may attract import duties or taxes, which are set by the destination country and are not part of the price or the delivery quote.

Question 8

How soon will my piece be sent?

Accepted Answer

Once your payment has cleared, your piece is prepared and packed carefully — allow at least 2 days before it is posted. Everything is sent with a tracking number, which we email to you.

Question 9

How are pieces packed?

Accepted Answer

Folded in a padded bubble-wrap envelope. Great care is taken to make sure the parcel is secure before it is posted.

Question 10

Can I return a piece or exchange it?

Accepted Answer

No. Once payment has cleared and the piece has been posted, the sale is final — there are no returns or exchanges. Because of that, please ask us anything you want to know before ordering. We are happy to send extra photographs of any part of a piece.

Question 11

What if I change my mind before it is posted?

Accepted Answer

If you cancel after paying but before your piece has been posted, your payment is refunded less a 5% admin charge. Once a piece has been posted the sale is final, so please tell us as soon as you can.

Question 12

Can you make a design just for me?

Accepted Answer

Yes, custom designs are made on request. Send a message describing what you have in mind and we can talk about whether it is something that can be stitched, and what it would cost.

Question 13

Where are the pieces made?

Accepted Answer

They are stitched by hand in Bohol, in the Philippines.

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