Harmonique Cross Stitch Hub
Policies

Delivery, returns and privacy

What you receive

Each piece is individually stitched by hand and sold as a completed, unframed piece. It is worked on a printed pattern fabric, and some of the original printed pattern markings may remain visible on the fabric around and between the stitches. This is part of how the piece is made. Please take a look at the photographs and ask us for extra pictures if you would like to see any area more closely before you order.

We do not offer a framing service. Where a photograph shows a piece in a frame, the frame is for display only and is not included.

Delivery

Pieces are sent within the Philippines by LBC or J&T, and overseas on request. Every parcel goes with a tracking number. The cost depends on where it is going, so it is quoted for your address and confirmed by email before you pay.

Once your payment has cleared, your piece is prepared and packed carefully — allow at least 2 days before it is posted.

  • Delivers to: Within the Philippines and overseas.
  • Couriers: LBC or J&T within the Philippines; overseas parcels are arranged per order.
  • Packaging: folded in a padded bubble-wrap envelope.
  • Tracking: always provided.
  • Cost: quoted for your address and confirmed by email before you pay.
  • Posting: at least 2 days after payment has cleared.

Orders sent outside the Philippines may attract import duties or taxes. These are set by the destination country and are not part of the price or the delivery quote.

If you are overseas and would like a delivery quote before ordering, please get in touch with your country and we will come back to you with a cost.

Payment

Nothing is charged on this website. After you send an order we email you to confirm the piece is reserved for you, the delivery cost and the total. You then pay by GoTyme or Maya transfer, quoting your order reference. Account details are sent in that email rather than published here, so you always have them in writing alongside your order.

Prices are shown in US dollars with the Philippine peso figure alongside. PayPal is not available yet; it will be added here once it is set up.

A piece remains the property of Harmonique Cross Stitch Hub until payment has been received in full.

Returns and exchanges

Once payment has cleared and your piece has been posted, the sale is final. We do not offer returns or exchanges, including if you change your mind.

Great care is taken to pack every parcel securely. Because the sale is final once a piece is posted, please ask us anything you want to know before you order — we are glad to send extra photographs of any part of a piece, including anywhere the printed pattern markings show.

Cancelling before your piece is posted. If you cancel after paying but before your piece has been posted, your payment is refunded less a 5% admin charge. Please contact us as soon as you can so we can stop the parcel going out.

Privacy

The order and contact forms collect only what is needed to reply to you and send your order: your name, email address, phone number if you give one, delivery address and your message. Form submissions are delivered to us by Web3Forms. We do not sell or share your details with anyone else.

This site sets no tracking cookies and uses no advertising or analytics trackers.

Terms

By sending an order you agree to these policies. Copyright in the photographs and text on this site belongs to Harmonique Cross Stitch Hub.